The following return reasons are included in your Return Rate calculation:
- Item did not arrive
- Item was damaged
- Item not as described
- Incorrect item delivered
- Bookseller accepted order in error
To Calculate Your Return Rate:
- [Sign on] to your AbeBooks account
- Click on [Completion Rate] in the 'My Account Stats' section at the top of the Menu
- In the 'Seller Ratings Overview' section, select a 3, 6, or 12 month order period
- From the 'Ordered Items' total, subtract the 'Unfulfilled Items' total, to give you your total fulfilled items (including returns)
Please note: The total fulfilled items count that appears on this page does not include returns, so should not be used to calculate the return rate
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Take the 'Returned Items' total and divide it by the total fulfilled items number you arrived at in step 3 above. The result will be your return rate for the order period selected
Note: The 'Returned Items' total displayed on this screen only includes the returns as listed above
For example:
In a 12 month period a bookseller has:
- 140 Ordered Items
- 8 Unfulfilled Items – orders that were rejected as 'Previously Sold'
- 5 Returns - 2 for 'item not as described', 2 for 'incorrect item delivered', and 1 for 'buyer does not want item'
- The return for 'Buyer Does Not Want Item' is excluded, leaving 4 returns
- Therefore the calculation is:
4 / (140 - 8) = 4 / 132 = .030 - The Return Rate is 3%
If you wish to improve your Return Rate please click here.
