AbeBooks UK Seller Help

AbeBooks Policies and Guidelines

• AbeBooks Bookseller Agreement
• AbeBooks Bookseller Guidelines

AbeBooks Bookseller Agreement

You can easily view the English version of the AbeBooks European Bookseller Agreement [here].

 

If you wish to print and read the agreement and proceed with the registration at a later date you may of course do so. After registering, we will email you a copy of the agreement and once we have opened a bookseller account you will be able to view the agreement at any time via your bookseller account.

 

The Bookseller Agreement can be terminated at any time. Please contact our Customer Service with your reasons for the closure request. We will then review your account and address any of your concerns. If you decide that the account needs to be closed, we will confirm this by email and close the account at the end of that calendar month. You will receive a final invoice at the beginning of the following month.

AbeBooks Bookseller Guidelines

To ensure the satisfaction of both booksellers and book buyers on our website AbeBooks has issued some guidelines. Upon registration, all booksellers declare that they accept these guidelines and policies. Being familiar with our policies will assist you in making your AbeBooks experience and that of your customers a successful one.

• Your Bookstore Information
• Your AbeBooks Inventory
• Your Customer Service
• Order Processing & Refunds
• Bookseller Ratings

Your Bookstore Information

AbeBooks offers several fields to enter key information that will assist with your book sales. We ask that all information listed in these fields be true and accurate to the best of your knowledge. All information should be included only in the designated fields and all booksellers should refrain from redirecting buyers to other websites or any alternative means of placing their orders.

AbeBooks reserves the right to review and edit any information fields to remove unacceptable content. Should any restricted information be found, the bookseller will be notified. If the issue persists the bookseller account may be suspended or even closed. For further details on the above, see the full policy online.

• Bookstore Name – Your bookstore name is the name you will trade under on AbeBooks. It is not permitted to use an email address, URL or any reference to a web site as your bookstore name.
• Terms of Sale – You may use this field to state your business policies such as payment options, return policies, and other important information potential buyers should know. The terms of sale are viewable on the book details pages and on your AbeBooks Storefront. Return/refund policies cannot conflict with the terms outlined in the AbeBooks Bookseller Agreement. 
• Shipping Terms – You may use this field to communicate your shipping information to buyers throughout the checkout process. This can include average weight of a book, how items are packaged, if pricing includes insurance, etc.
• Inappropriate Use of Information Fields - All information must be provided only in the fields designated for it; information about shipping and returns cannot appear in a book's description. No fields can contain information contradictory to AbeBooks' policies. AbeBooks will, at our discretion, review and edit these fields to remove HTML code and any unacceptable text.
  
  Contact information must only be included in the specified contact information fields. AbeBooks provides designated fields for the following information:
  • Email address
  • Phone and fax number
  • Web site URL
  • Terms of Sale
  • Shipping Terms

• Redirection - Booksellers may not redirect buyers by any means to another web site or alternative sales channel as an alternative to AbeBooks for making their purchases. Any bookseller found to be redirecting customers to another web site or alternate sales channel is subject to a warning and possible removal from the AbeBooks web sites, at the discretion of AbeBooks.
  
  In addition, booksellers may not include email addresses or web site URLs in any field other than those specifically intended for them.
  
  Examples of redirection include, but are not limited to, the following:
  • Bookstore name: MyBookstore.com ~OR~ MyBookstoreDotCom ~OR~ www.MyBookstore ~OR~ wwwDotMyBookstore. 
  • Terms of Sale: We guarantee all books as described or money refunded through MyBookstore.com.  
  • Shipping Terms: Reduced shipping available on smaller items with prior contact at sales@mybookstore.com ~OR~ salesATmybookstore.com.  
  • Image Watermark 

Your AbeBooks Inventory

AbeBooks is a global marketplace for books; however, booksellers may also offer ephemera such as maps, sheet music, greeting cards, bookmarks, letters, posters, and other such printed collectables. Below you will find the mandatory requirements for listing your books, a summary of the listings that are only permitted when certain conditions are met, as well as unacceptable listings.

Listing Requirements:

• File formats – AbeBooks can work with a number of different file formats and software. Booksellers can also take advantage of our free HomeBase inventory management software, or upload their listings manually online.
• Technical requirements – When uploading a book file, it is required that the file be sent in a tab or tilde (~) delimited file, saved in a .txt format. Each subsequent file uploaded must be arranged in the same order, containing the exact same fields, as the original file.
• Mandatory fields – All listings are required to have a unique Listing ID, Title, Author, Price and Condition in order to be listed on AbeBooks.
• Book descriptions – Only information about the specific book may be included in the book descriptions. Details about shipping, bookstore information, etc. are not permitted.

Acceptable Listings and Conditions:

• Print on Demand Items – Should clearly state "This item is printed on demand" in the description and have the current year as the publication date. Your shipping matrix should be adjusted to reflect the actual shipping times to give an accurate estimated delivery date.
• Ebooks – Should clearly state the actual file format in the description along with having "This is an ebook" clearly written in the description.
• Audio Books - Should clearly state the format in the description and have "This is an audio book" written in the description.
• International Editions – Must be clearly identified with "International Edition" in the description. No abbreviations are allowed.
• Photocopies, Scanned Copies or Printed Copies – Are only permitted when they are free of copyright restrictions or when the copyright holder has provided written permission to reproduce. The bookseller must be able to provide documented permission when requested. The description must clearly state, "This is a photocopy" Or, "This is a scanned copy", Or "This is a printed copy of digital content available at [name of source, (i.e. Wikipedia)]". All such listings must be listed with the current year as the publication date, or with the publication date left blank, not the original date of publication.   
  

Unacceptable Listings:

• Pre-listings - Items for sale may not be listed if they have not yet been made available to the public.
• DVD's & VHS Films – Films and movies should not be listed.
• Music CD's – Music CD's should not be listed.
• Computer Games – Computer and video games should not be listed.
• Multiple Listings – A bookseller may only list a maximum of one (1) of the same new book or two (2) of the same used book. A quantity field should be used to list many copies of the same title. It is not permitted for booksellers to manipulate the book prices and/or descriptions without justification in order to list more books.
• In Copyright Violation – This includes listings whereby another bookseller's description has been directly copied.

We reserve the right, at our discretion, to remove any listing, which includes requests from rights holders and items deemed defamatory or illegal.

Your Customer Service

Providing the best customer service possible is the key to ensuring that buyers return again and again. It is also a great source for word-of-mouth business growth. As a minimum requirement, we ask that you follow our Customer Service guidelines:

• Responding to Enquiries - Simply responding to buyers greatly helps build buyer trust. If you use an email service such as Microsoft Outlook or Google Mail, you can filter or search your AbeBooks emails to help differentiate between order emails and buyer enquiries.
• Buyer Enquiries – We ask that you respond to all buyer pre- and post-order enquiries in a polite and professional manner within 2 business days.
• AbeBooks Complaints – If we receive a complaint from a buyer, we will send you an AbeBooks Complaint notification email. We expect that these notifications will be treated with a high priority and be answered within 2 business days. All complaint notifications will be tracked on your account and a high amount of complaints may result in a suspension.

Order Processing, Shipping & Refunds:

• Shipping Orders – Be sure to check for any special requests from the buyer before shipping the order.All orders should be shipped within 2 days of processing and the buyer should be informed that their order has been processed and shipped. Booksellers are required to ship books using a method intended to deliver the book in the timeframe quoted to the buyer. Responsibility for undelivered items lies with the bookseller; therefore we recommend shipping with a carrier that provides signature confirmation whenever it is available for the buyer's country.
• Ensuring Safe Delivery of Orders – We recommend that booksellers package orders securely to avoid damage. The bookseller is responsible for the condition of the book when it is delivered to the buyer. Insuring orders protects the bookseller id the item is lost or damaged in transit. Signature delivery confirmation protects the bookseller should an order fail to arrive. If the order is for a 'Print on Demand' item you should ensure the shipping method you choose corresponds to the shipping speeds shown during checkout. We also recommend including a sales invoice with your shipment. Trackable shipping is also highly recommended and any tracking information should be added online.
• Processing refunds for the buyer – AbeBooks supports refunds for any reason as we feel this builds buyer trust, results in a positive buyer experience, and encourages repeat purchases.You have up to 90 days past the order processing date to refund a buyer. If a buyer contacts you regarding a refund, you can simply process the refund. If the order is more than 90 days old, contact us and we will process the refund on your behalf.
• Completing Returns – When you receive a book back, ensure to complete the return so the buyer is refunded as quickly as possible. If you leave the refund to automatically complete, it can take up to 77 days to refund the buyer.
• Disputes – If a disagreement arises with a buyer we expect that you will work toward a mutual resolution that is also in agreement with our policies.
• 'Item Did Not Arrive' Refunds – Booksellers are responsible for the item until the buyer receives it. Buyers are entitled to a full refund of the book price and shipping in the event that an item does not arrive. Buyers can initiate a refund for 'Item did not arrive' between 7 and 30 days after their order's estimated delivery date. Refunds for this reason cannot be initiated if the bookseller has entered valid tracking information online.

The following chart outlines the various return reasons available to buyers and booksellers as well as the compensation amounts based on the situation.

 

Return Reason	Description	Reimbursement
Item did not Arrive	The order did not arrive and is past the estimated delivery date	Full refund = Book price + shipping charged Direct Payment Credit Card Payment
Order Accepted in Error	The seller agreed to send a book, but then found the book condition was not as described on AbeBooks, or that the book had been previously sold	Full refund = Book price + shipping charged Direct Payment Credit Card Payment
Buyer Cancelled before Shipping	The seller agreed to send a book but was contacted by the buyer prior to shipping. Buyer requested order cancellation	Full refund = Book price + shipping charged Direct Payment Credit Card Payment
Item was Damaged	Item was damaged in transit For advice on packaging click here	If initiated by buyer: Full refund + return shipping = Book price + shipping charged + return shipping equal to original shipping If initiated by seller: Seller can choose whether to refund the return shipping costs. For instance if the buyer is to keep the book as well as a full refund Direct Payment Credit Card Payment
Incorrect Item Delivered	The book sent to the buyer was not the item the buyer ordered	If initiated by buyer: Full refund + return shipping = Book price + shipping charged + return shipping equal to original shipping If initiated by seller: Seller can choose whether to refund the return shipping costs. For instance if the buyer is to keep the book as well as a full refund Direct Payment Credit Card Payment
Item not as Described	The book is shipped to the buyer and buyer claims it does not match the description on AbeBooks. If the seller does not agree that the item was "not as described" they are not required to refund Return shipping, but must accept the Return.	If seller agrees: Full refund + return shipping = Book price + shipping charged + return shipping equal to original shipping If seller disagrees: Full refund = Book price + shipping charged Direct Payment Credit Card Payment
Partial refund*	The buyer and bookseller have agreed to a partial refund amount. The buyer is refunded only the amount specified	Specified by bookseller Direct Payment Credit Card Payment
Buyer does not want item**	Buyer received item, but does not want the item	Full refund = Book price + shipping charged Direct Payment Credit Card Payment
Incomplete Sale***	Buyer failed to pay for item	Refunds commissions charged to bookseller Direct Payment Credit Card Payment

Reimbursement amounts are for Ecommerce orders only.

For Bookseller Direct orders, the buyer must be refunded directly.

*Orders where payment is processed by our external payment service provider (Credit Card) only

**Orders placed on AbeBooks.com will be refunded only the book price

*** Orders where payment is processed by the bookseller only

 

Once a refund for 'Item did not arrive' has been initiated, the bookseller is notified and encouraged to contact the buyer to resolve the issue. Once a resolution has been reached, only the buyer can cancel the refund request. If no resolution is reached and the buyer does not cancel the refund request, the refund will automatically complete 7 days after being initiated. AbeBooks reserves the right to refund buyers immediately in cases where the bookseller fails to respond and delivery confirmation has not been provided, or does not confirm delivery. To prevent such refunds, booksellers are encouraged to purchase tracking that includes signature delivery confirmation, and to enter the details online.

 

Bookseller Ratings

The aim of AbeBooks Bookseller Ratings is to help increase customer satisfaction and in turn increase the number of repeat buyers, which generate more sales for you. A large majority of booksellers have an excellent completion rating, between 90-100% and therefore a Bookseller Rating of 4-5 stars.

Completion Rating - All booksellers are encouraged to work on keeping the highest Bookseller Rating possible. Completion rate is measured by the number of ordered items minus the number rejected and returned, divided by the total number of ordered items.

The minimum required standards for completion are:

• Sellers with 1 million or more listings online: 96%

• Sellers with less than 1 million listings online: 90%

We do require that booksellers maintain the required minimum completion rating, over a 6 month period. Booksellers who fall below this minimum requirement will be contacted by our Sales and Account Management Team.

Tips for improving your completion rating:

• Update your Inventory – Be sure to update your inventory at least once per week, ensuring to remove any sold books. Conduct regular stock checks and purge and reload your listings several times per year to keep your inventory up to date.
• Vacation Tool – Expired orders count against your completion rating. Should you be away for more than 3 days and unable to process orders, use the Vacation Tool to temporarily remove your inventory from the website until you return. Should we notice that many orders are expiring on your account and are unable to reach you, we may put your account on vacation for you.

Return Rate - Booksellers are also required to keep returns below 5% of orders. Booksellers whose return rates go above 5% will be contacted and will be required to improve their service to buyers. Click here for a full overview of returns which affect your bookseller rating.

Tips for improving your return rate:

• Trackable shipping – Using trackable shipping can reduce unnecessary refunds for the reason 'item did not arrive'. We recommend shipping with a carrier that provides signature confirmation whenever it is available for the buyer's country.
• Update your Shipping Matrix – Update your shipping matrix to ensure your shipping speeds are accurate and realistic to avoid returns for the reason 'item did not arrive'.
• Proper packaging – Be sure to pack your books well to avoid returns for the reason 'item damaged'.
• Accurate descriptions – Be sure to clearly and accurately describe your items to avoid returns for the reason 'item not as described'. Uploading images will also help to augment your descriptions.

Click here to see more Top Tips on how to improve your Bookseller Rating.

For further information on the above policies, see the full policy online or visit our full help pages here.

Extended Producer Responsibility (EPR)

This help article offers a general introduction to Extended Producer Responsibility (EPR).

What is EPR?

Extended Producer Responsibility (EPR) is an environmental policy to reduce waste and encourage recycling. First introduced in the 1990s, it makes manufacturers and suppliers responsible for the life-cycle of certain products and packaging.

EPR legislation is introduced on a country-by-country basis. Each country has different registration requirements, processes, categories, and authorized governing bodies.

EPR packaging regulations affect AbeBooks and its sellers. We encourage you to become familiar with how EPR affects your business.

Learn about Germany's EPR Requirements.

Learn about France's EPR Requirements. 

If you need assistance with EPR, there is a list of authorized third-party companies offering support services.

Who is a producer?

Producers are not just manufacturers. EPR requires producers to mitigate the environmental impact of their products and packaging. Typically, EPR defines a producer as anyone who first introduces a product to the market on a commercial basis. Anyone who ships products in packaging to customers located in a particular region is considered a producer under EPR.

What responsibilities might I have?

EPR differs from country-to-country. Typically, the following responsibilities will apply to you:

• Financial responsibilities: Depending on the amount of packaging and/or products shipped to customers in an EPR region, you may be required to pay eco-fees to a Producer Responsibility Organization (PRO). In some countries, you will need to register with EPR authorities, which will come at a cost.
• Information responsibilities: You are typically obliged to file reports to government authorities and PROs on the amount of packaging and/or products shipped to customers. You also need to provide EPR registration numbers to AbeBooks as proof of compliance.
  
  

What are EPR categories?

EPR applies to different products, commonly referred to as categories. They include packaging, electrical and electronic equipment, and batteries.

Packaging regulations affect AbeBooks and its sellers.

EPR applies to all types of packaging including product packaging (called primary packaging), and shipping materials (called secondary packaging) such as padded envelopes, bubble-wrap and boxes.

What is a Producer Responsibility Organization (PRO)?

PROs are service providers that collect eco-fees to organize waste management and recycling on behalf of producers. In most countries, signing a contract with a PRO is obligatory. After signing the contract with the relevant PRO, you may need to report and pay eco-fees on a regular basis. Depending on the country, PROs are sometimes called compliance schemes, compliance systems, dual systems or eco-organizations.

What are EPR registration numbers?

EPR registration numbers show that you are registered in a particular country. Germany’s registration numbers for packaging are referred to as LUCID Registration Numbers, while France has Unique Identification Numbers (UIN). The format of registration numbers varies by country.

What are EPR eco-fees?

EPR eco-fees are paid to PROs based on the amount of packaging and/or products shipped by producers to customers in an EPR region. PROs use these eco-fees to organize waste collection and recycling. EPR eco-fees are sometimes called eco-contributions or system participation fees.

What are EPR reports?

Depending on the country, you may be required to submit EPR reports to government authorities and/or PROs on a regular basis. These reports are used to calculate your eco-fees.

What does it mean to comply with EPR?

EPR varies from country-to-country. Typically, you will need to take the following steps:

Step 1: Registration

This is a one-time process to obtain a registration number for the packaging category. You need to provide it to AbeBooks as proof of compliance.

 

How to submit your LUCID registration number and/or UIN number to AbeBooks:

1. Sign in to your AbeBooks account.
2. Go to the Compliance Items section of your Members Menu and click Extended producer responsibility.
3. If you want to add your LUCID registration number, click Add in the Germany row. Enter your LUCID registration number into the Packaging field and click Add.
4. If you want to add your UIN number, click Add in the France row. Enter your UIN number into the Packaging field and click Add.

Step 2: Declaration and reporting

EPR typically requires you to join a PRO. You are obliged to declare the amount of packaging and/or products shipped to customers. These declarations may need to be reported to just PROs, or to PROs and government authorities.

Step 3: Payment

You will be required to pay eco-fees to your PRO. Eco-fees are determined by the PRO and are usually based on the amount of packaging and/or products shipped to customers.

 

Frequently Asked Questions

 

Can I just register with a central EU organization?

No. Each country has different registration requirements, processes and authorized EPR bodies.

How often do I need to report my sales and/or packaging, and pay EPR eco-fees?

Declarations and payments may be completed on a monthly, quarterly or yearly basis – depending on the PRO.

What’s the difference between primary packaging and secondary packaging?

Primary packaging refers to packaging on or around the product. Secondary packaging refers to shipping materials such as envelopes, plastic bags, boxes, bubble-wrap, and other protective materials used to ship the product. EPR also classifies shipping labels as secondary packaging.

How much will it cost me?

A one-time registration fee may range from €0 to €250 or more. EPR eco-fees are calculated on sales and/or packaging. Each PRO maintains its own prices, which may vary from year to year.

Do packages shipped to customers in Germany or France need to display EPR numbers?

No.

Germany's EPR Packaging Requirements

Extended Producer Responsibility (EPR) regulations are designed to reduce waste and encourage recycling. Starting July 1, 2022, Germany’s revised EPR Packaging Law will affect both AbeBooks and its sellers.

We encourage you to become familiar with these EPR regulations.

 

Who is a producer?

Producers are not just manufacturers. Germany requires producers to mitigate the environmental impact of their products and packaging. A producer is anyone who first introduces a product to the market on a commercial basis. Anyone who ships products in packaging to customers located in Germany is considered a producer.

These regulations require all producers to register with the LUCID Packaging Register and enter into an agreement with a Producer Responsibility Organization (PRO). In Germany, PROs are also referred to as Dual Systems.

The LUCID Packaging Register is run by the Zentrale Stelle Verpackungsregister (ZSVR) which implements German packaging laws.

If you need assistance with EPR, there is a list of authorized third-party companies offering support services.

You can also refer to the following resources:

• 3 steps to fulfilling registration and system participation
• German ZSVR FAQs
• Information for mail order companies and online retailers

 

LUCID Registration Numbers required

To comply with the regulations, AbeBooks is required to collect German EPR registration numbers (also known as LUCID Registration Numbers) from sellers.

You will need to provide your LUCID Registration Number before June 27, 2022. In order to comply with the EPR legal requirement that comes into effect on July 01, 2022, we will prevent customers in Germany from purchasing your items starting June 28, 2022.

Please note that this will not impact your sales into other countries.

If you register with LUCID and provide AbeBooks with your LUCID registration number at a later date, you will be able to sell to customers in Germany again.

You can obtain a LUCID Registration Number from LUCID (the website is available in German and English). LUCID registration is free.

The LUCID registration number starts with “DE” followed by 13 digits.
Example: DE1234567891011.

In addition, you need to determine whether your packaging is subject to system participation. If it is, you must select a PRO to whom you pay eco-fees for the collection and recycling of your packaging after use. You will need to make regular declarations to LUCID and the PRO you registered with about the packaging and/or products you ship to customers in Germany.

 

Registration and system participation

For an overview of Germany’s EPR responsibilities, refer to this summary for online retailers. For more information about registration and system participation, refer to this checklist.

German EPR requires the following steps:

 

Step 1: Register with LUCID

After registration, you will need to provide your LUCID Registration Number to AbeBooks.

 

Step 2: Enter into a system participation agreement

You will then need to enter into an agreement with a PRO and provide them with your LUCID Registration Number. Refer to this list of PRO partners.

 

Step 3: Report packaging volumes

You will need to submit reports and pay eco-fees to your PRO on a regular basis. You will also need to submit the same reports to LUCID via the LUCID website. For more information, refer to this summary of reporting requirements.

 

Frequently Asked Questions

 

How do I know if my packaging is subject to system participation?

Shipping packaging is subject to system participation. Refer to this guide for detailed information.

 

How much are PRO eco-fees for handling shipping packaging?

Typically, a fraction of a Eurocent per package. Contact PROs for price lists.

 

What does AbeBooks do with my LUCID number?

AbeBooks will validate your number with ZSVR. We will notify you if there is a problem. Please make sure that the information submitted to LUCID, including your VAT ID/Tax ID, business name and address matches the information on file with AbeBooks.

 

Can I appoint an authorized representative to handle my EPR obligations?

If you need assistance with EPR, there is a list of authorized third-party companies offering support services.

If you are based in Germany, you can appoint an authorized representative to fulfill some obligations on your behalf. However, authorized representatives cannot complete your initial LUCID registration and cannot submit data reports on your behalf.

Only international companies without a branch in Germany can appoint an “authorized representative” to fulfil packaging law regulations for them.

With the exception of registering in the LUCID Packaging Register, the authorized representative assumes responsibility for all of your obligations under the German packaging law and fulfills them in their own name.

The one-time registration requirement in LUCID is a personal obligation that rests with you, the original party under obligation. For more information, visit ZSVR.

 

How do I determine the total order value of sales to a specific country?

1. Sign in to your seller account.
2. Go to the My Payments section of the Members Menu and click Statements & Reporting.
3. Go to the Downloads tab.
4. Select the Custom Date Range option and enter the Start Date and End Date.
5. Click Download. The report is provided in .CSV file format and you can open it using Microsoft Excel.
6. Filter your sales by Order Country (Column H). The Order Country Column of the report allows you to filter sales by buyer country. The Order Country is indicated in 3 letter ISO country codes. Use FRA for France and DEU for Germany.
7. Add the values in Column N (total price) to calculate the total value of your sales for that country.

France's EPR Requirements

Extended Producer Responsibility (EPR) regulations are designed to reduce waste and encourage recycling. Starting January 1, 2022. France’s revised EPR laws for packaging affect both AbeBooks and its sellers.

We encourage you to become familiar with these EPR regulations.

The Ministry for Ecological Transition (MoET) provides a general overview of EPR requirements in French.

 

Who is a producer?

Producers are not just manufacturers. France requires producers to mitigate the environmental impact of their products and packaging. A producer is anyone who first introduces a product to the market on a commercial basis. Anyone who ships products in packaging to customers located in France is considered a producer.

These regulations require producers to register with a Producer Responsibility Organization (PRO).

If you need assistance with EPR, there is a list of authorized third-party companies offering support services.

 

Registration numbers required

To comply with the regulations, AbeBooks is required to collect French EPR registration numbers (also known as Unique Identification Numbers, or UINs from sellers. The number starts with “FR” and follows this format: FR123456_78ZZZZ.

If you don't provide us with a UIN, AbeBooks will pay the corresponding eco-fees to the qualified PRO on your behalf for sales made from January 2022. Please provide your UIN to avoid the possibility of EPR charges on your sales from January 2023.

 

Registration and system participation

In France, PROs provide EPR registration numbers. Please note that this is different from Germany where a central register issues registration numbers.

French EPR compliance requires the following steps:

 

Step 1: Register with a PRO

The PROs below handle packaging. Register with one of them and obtain a UIN.

Citeo: General information | Registration

Léko: General information | Registration

Please make sure that the information submitted to your PRO, including your VAT ID/Tax ID, business name and address matches the information on file with AbeBooks.

The registration process may include the payment of retroactive eco-fees for previous years. The period for retroactive payments varies but may extend to the previous three years.

In order to comply with regulations, you must provide the UIN to AbeBooks.

 

Step 2: Report packaging volumes and pay eco-fees

You will need to submit reports and pay eco-fees to your PRO on a regular basis.

 

Frequently Asked Questions

 

How do I know if I am a “producer” in France?

According to the legislation, you are considered a producer if you ship items to customers in France.

 

Where can I learn more about the EPR in France?

The following websites offer general information in French about EPR:

• Ministère de la Transition écologique
• France’s EPR legislation
• ADEME (France’s Agence de la transition écologique)
• ADEME’s FAQ

 

How much does it cost to register with a French PRO?

Registration with most PROs is free. However, you need to pay eco-fees on a regular basis. Contact PROs with questions about registration, reporting and payment of eco-fees.

 

Will PROs request retroactive payments?

Some PROs may charge eco-fees for products shipped into France in previous years. The period for retroactive payments varies but may extend to the previous three years.

 

Where do I submit reports to?

SYDEREP is the online portal for submitting French EPR reports. The portal is run by ADEME, France’s France’s Agence de la transition écologique. For more information on recycling packaging, visit SYDEREP V2.

 

Can I appoint an authorized representative to fulfill obligations on my behalf?

If you are a producer, you can appoint an authorized representative to fulfill some obligations on your behalf.

 

How do I determine the total order value of sales to a specific country?

1. Sign in to your seller account.
2. Go to the My Payments section of the Members Menu and click Statements & Reporting.
3. Go to the Downloads tab.
4. Select the Custom Date Range option and enter the Start Date and End Date.
5. Click Download. The report is provided in .CSV file format and you can open it using Microsoft Excel.
6. Filter your sales by Order Country (Column H). The Order Country Column of the report allows you to filter sales by buyer country. The Order Country is indicated in 3 letter ISO country codes. Use FRA for France and DEU for Germany.
7. Add the values in Column N (total price) to calculate the total value of your sales for that country.

EPR Service Provider Network

The following authorized companies offer EPR support and services. They can assist with registration, reporting, and answer questions on EPR compliance.

Service Provider	Locations	Languages Supported
1CC Consulting	Germany	Arabic, Chinese, English, French German, Italian, Spanish
AGC	China	Chinese, English
Amber	China, United Kingdom	Arabic, Chinese, English, French German, Italian, Spanish
AVASK	Australia, China, Czech Republic, France, Germany, Hong Kong, Italy, Poland, Spain, United Arab Emirates, United Kingdom, United States of America	Arabic, Bengali, Chinese, English, French, German, Hindi, Italian, Portuguese, Spanish
BellaCocool	Germany, China	Chinese, English, German, French
C-Star	China	Chinese, English, German, Japanese
Greenifi (Taxually)	United Kingdom	Arabic, Chinese, English, French German, Hindi, Italian, Spanish
LANDBELL	Germany, France, Spain, Italy, United Kingdom, Canada, Singapore, Australia, Brazil, United Arab Emirates, Japan, Turkey, India	Chinese, English, French, German, Italian, Spanish, Hindi, Turkish, Japanese
Product Ident	Germany	Chinese, English, German, French
Prolinx	China	Chinese, English, German
RENE AG	Germany	English, German
Safari Star	China	Chinese, English
Sea & Mew	China	Chinese, English, French, German, Italian, Spanish
Sino German	China	Chinese, English
Take-e-way	Germany	Arabic, Chinese, English, French German, Italian, Spanish
TB Accountants	China, France, Germany, United Kingdom, United States of America	Chinese, English, French, German, Hindi, Italian, Japanese, Korean, Spanish
Vishtec	China	Chinese, English, German
Zentek	Germany	English, German