I am unable to sign on.
AbeBooks operates several regional websites for buyer usage. All bookseller accounts can only be accessed via AbeBooks.com as opposed to AbeBooks.co.uk
Also, the email address you registered with and your password are
both case-sensitive; please ensure that the CAPS LOCK is not on when
you are attempting to sign on.
If you continue to experience difficulty please check the following:
To enable Browser Cookies:
1. Open a browser window
2. Select [Tools] from the menu bar and then [Internet Options] from the drop down menu
3. Select [Advanced]
4. Select [Cookies]
5. Tick the "enable" box
To enable JavaScript:
1. Open a browser window
2. Select [Tools] from the menu bar and then [Internet Options] from the drop down menu
3. Select [Advanced]
4. Select [Microsoft VM]
5. Tick the "enable" box
If you have a Firewall and/or Anti-Virus software installed you may need to adjust the privacy control. The option for enabling web browser privacy needs to be switched off. Should you need assistance, we have provided links below to major providers. As some website do charge for technical assistance, please check for charges before requesting support:
Click here is you use: Microsoft - Windows XP Firewall, ZoneAlarm, Norton AntiVirus
How can I change my bank account and credit card information?
AbeBooks uses Electronic Fund Transfer (EFT) to make payments to you for your AbeBooks Ecommerce orders via weekly bank transfer or monthly bank transfer. The way in which we can credit you depends on the country in which your bank resides.
Belgium - France - Germany - Ireland - Italy - Netherlands - Spain - Switzerland - UK
If your bank is in one of the above countries, we can credit you for your AbeBooks Ecommerce orders via weekly bank transfers. To add or update your banking information:
1. [Sign On] to your AbeBooks.com bookseller account
2. Click [Your Personal Information] in the Members Menu
3. Click [Add or Update Your Banking Information] in the Personal Information menu.
4. Select a location from the Bank Country list and enter bank account details
5. Click the [Add Bank Details] button
New Required Information
Bank ID: Please enter in the first 4 characters of the BIC code
SWIFT: Please enter the BIC code
IBAN: An International Bank Account Number is the international standard for identifying bank accounts across national borders. Please contact your bank if you do not know this number.
Notes:
- Payments for the current week are created every Friday and then are released to your bank the following Friday for deposit into your account.
- If a payment has already been generated but not sent, it will be sent to the banking information that was on your account when the payment was created.
If your bank account is not in one of the above countries listed but is still within the European Union, we can make monthly bank transfers to you at no cost. Please contact us with the following details:
- Bank name & address
- BIC / Swift Code
- IBAN (International Bank Account Number)
- Name & address of account holder
Your Credit Card Information
If you need to make any changes to the credit card that we use to charge you for your monthly subscription fees, or if you need to provide us with an entirely new card, you can do so by using a link on the Members Menu.
To View Your Credit Card Information:
1. [Sign On] to your AbeBooks.com bookseller account
2. Click [Your Personal Information] from the Members Menu
3. Click [Add or Update Your Credit Card Information](for fee payments only)
To update the Account Information:
1. Enter the last four digits of your credit card
2. Click the [Continue] button
3. Type your credit card information in the appropriate text boxes and select the expiry date from the lists
4. Select a [Payment Status] option
5. Click the [Add Card] button
To Remove the Card:
1. Click the [Remove This Card] button
2. Verify that you would like to remove this card by clicking the [Remove This Card] button
You will then have the option to add a new card.
To Add a New Card:
1. Enter your credit card number (with no spaces between the numbers) in the space provided
2. Select the expiry month and year from the pull down lists
3. Enter the Card holder name
4. Click the [Add Card] button to save the information
Your credit card information is entered through our secure server and is encrypted for security. You must be signed on in order to use this function.
How do I set up or edit my shipping rates and speeds?
Your Shipping Matrix:
The shipping matrix contains the recommended shipping rates that a book buyer is charged on an order. The rate charged depends on the book buyer’s country and the shipping speed that the book buyer selects. The recommended shipping rates can be increased or decreased. The rates are based on a 1kg or 2.2 lb parcel for the first item and 0.5kg or 1.1 lb for each additional item. The priority and standard shipping speeds are primarily an expectation of the time it will take for an order to get to the buyer from the time you ship the parcel. Different jurisdictions use various terminologies to describe fast and slow shipping methods. We leave it open to you to select the method of shipment, as long as the order reaches the buyer within the stated time-frame for the stated shipping cost. We do notify book buyers that delays from customs processing are not included in the shipping time estimates. While the shipping rates in your matrix can be altered for an entire country, you can still reduce shipping rates or request additional charges when you process an order.
Adjusting Your Shipping Matrix:
Tip: Increase your sales! If you do not include a buyer’s country in your shipping matrix, the buyer is then shown your International Rate, which could be higher than what they would need to pay. Adding neighbouring countries, such as Ireland or other European countries, to your matrix will give buyers the correct shipping rate and speed and you will have an advantage over other sellers who have not added those countries to their matrix.
To add a country to your shipping matrix:
1. [Sign On] to your AbeBooks.com bookseller account
2. Click [Adjust Shipping Rates] in your Quick links menu
3. Select a country from the list in the top-left corner of the matrix
4. Click the [Add to matrix] button
To adjust the rates and speeds in the shipping matrix:
Buyers see your shipping rates and speeds in the search results and shopping basket.
1. Locate the country you would like to adjust rates or speeds for.
2. Select your desired rates and speeds from the appropriate lists*
3. Click the [Save Changes] button
* The values entered cannot exceed the maximum defaults. Please enter only numbers, decimals or commas (for example, 1.00 or 1,00).
How to offer free shipping with your books! 
Shipping rates and speeds play an important role in many buyers' purchases. In order to attract more buyers to our website, AbeBooks offers a Free Shipping Room where buyers can search the inventory of booksellers who offer this discount. Booksellers who have set their domestic shipping rates in their shipping matrix to zero will automatically be included in the Free Shipping promotion within one week of updating their matrix. As soon as you update your matrix, buyers will see the new shipping rates and speeds in the shopping basket. However, the [Shipping Rates & Speeds] link in the search results may take up to 2 - 3 days to reflect the changes. When the search results update, the orange Free Shipping logo will also appear in the search results with your books. Please Contact Us once you have changed your shipping rates so that we can add your books to any current promotions we are doing. Notes: · If you would like to offer free shipping in any country, simply adjust the first item shipping rate and the extra item rate to 0.00. Then please do Contact Us we can ensure that you are included in free shipping promotions when we advertise this to AbeBooks buyers. · If you no longer wish to participate in the free shipping promotion, we suggest that you add the shipping rates to your shipping matrix on a Friday and then Contact Us so we can ensure that you are removed from general free shipping promotions. · Where a second AbeBooks account is used to offer free shipping, the inventory must be different within the two accounts. You may offer the same books only if you have multiple copies available. (ex: If you have only one copy of a book, you may not offer it through both AbeBooks accounts.) · If you have multiple copies of individual titles, you must ensure that books offered in the free shipping account are priced at least £1 cheaper than those in the non-free shipping account (including shipping). · Requesting extra shipping charges is not permissible unless these are for tax purposes or the buyer has requested insurance or a shipping upgrade.
To set your shipping rates to "0," please use the AbeBooks Shipping Matrix using the instructions below:
1. [Sign On] to your AbeBooks.com bookseller account
2. Click [Adjust Your Shipping Rates]
3. Locate the country you would like to adjust rates or speeds for. Select your desired rates and speeds from the appropriate lists
4. Click the [Save Changes] button
How can I adjust my accepted payment methods?
All credit card payments are processed by AbeBooks on your behalf. We provide fraud protection against chargebacks for credit card orders that have the payment processed by AbeBooks. Currently buyers can pay the following credit cards:
Visa - MasterCard - American Express - JCB - Carte Bleue
You can easily add additional payment options such as cheque, money order or PayPal for your buyers from the Members Menu:
1. [Sign On] to your AbeBooks.com bookseller account
2. Select [Your Personal Information] in the Members Menu
3. Click [Acceptable Payment Methods]
4. Select the types of payment you accept and click [Save & Continue]
Buyers see your acceptable payment methods on the Book Details page for each of your books, as well as in the shopping basket.
Please make sure to carefully check the buyer details before you ship your orders, and only ship once you have received payment.
How can I customise my AbeBooks Storefront?
AbeBooks provides free basic Storefronts for all member booksellers. Your Storefront is accessible through AbeBooks, and provides you with a link that you can send to buyers to direct them back to your store and your inventory. You can easily customise your Storefront to fit the needs of your business.
Storefronts Features Include:
· A few options for colour and style to distinguish your store
· Choices of images and a personal image upload facility
· The choice to display your contact information
· Promotion of your catalogues, which you can update as you desire
To customise your AbeBooks Storefront:
1. [Sign On] to your AbeBooks.com bookseller account
2. Click [Your Storefront] in the Members Menu
3. Then click [Change / Update your Storefront]
4. Select the contact information you would like displayed, add information about your business and select the catalogues you would like to feature:
5. Next choose your template colour style and your Storefront image. If you would like to upload your own image to display, simply choose the [Browse] button to locate the file and then click [Upload].
Once the above success message is displayed, refresh your screen to see your image and select it.
6. Finally, click the [Save & View Storefront] button to finish customising your Storefront 7. Your storefront is displayed for review. If you would like to make any changes, click on the "Edit this page" link at the top of the page to return to the Storefront wizard Note: If you would like to update your contact information, this can be done through the [Your Personal Information] link on your Members Menu. Remember that you can update your Storefront at any time to feature different catalogues. Promote your newest books, holiday books, or even your most unique ones.
