We are sorry that you are having difficulty signing on to your account.
To sign on go to AbeBooks.com and click on [sign on] at the top right of the page.
Please note that because both the email address and your password field are case-sensitive; please ensure that the CAPS LOCK is not activated on your keyboard when you are attempting to sign on.
If you continue to experience difficulty please check the following:
To enable browser Cookies:
For Mozilla Firefox
For Mozilla Firefox
If you have a Firewall and/or Anti-Virus software installed on your PC you may need to adjust the privacy control. The option for enabling web browser privacy needs to be switched off. Should you need assistance, we have provided links below to major providers. As some providers do charge for technical assistance, please check for charges before requesting support:
If you forgot your password:
If you do not remember your password, you will need to reset it, please follow the next steps:
- Click the [Forgot Your Password] button
- We will then send an email to the address you provided. This email will provide a link to a secure password reset page.
- Simply click the link or copy/paste it into your browser's address bar to create a new password and log into your AbeBooks account.
If you did not receive the email, please check your Spam or Junk mail folders. Please note that the link in the email expires after 2 hours, and you will then need to click the [Forgot Your Password] button again.
When creating your new password, please keep the following rules in mind:
- Your password must contain at least 8 characters and include no spaces or single quotes
- Your password must include at least 1 lower case letter (a–z)
- Your password must include at least 1 upper case letter, a number, or any special character (e.g., A-Z, 1-9, !@#$%^&*~)
- Your password can not be the same as your email address
- Your password can not be the same as your previous AbeBooks password
If you need to make any changes to the credit card that we use to charge fees, or if you need to provide us with an entirely new card, you can do so by using a link on the Members Menu.
To access and edit your credit card information, you will need to enter the credit card number that is currently on file. If you are unsure as to which credit card is on file, please contact us and our Finance team will remove the current credit card details. You should then be able to enter your details without further difficulty.
To View Your Credit Card Information:
To update the Credit Card Information:
To Remove the Stored Credit Card Information:
You will then have the option to add a new card.
To Add New Credit Card Information:
Your credit card information is entered through our secure server and is encrypted for security. You must be signed on in order to use this function.
More details about payments and fees can be found here.
AbeBooks uses Electronic Fund Transfer (EFT) to make payments to you for your orders where the order payment was processed by AbeBooks (buyer paid via credit card), via weekly bank transfer or monthly bank transfer. The way in which we can credit you depends on the country in which your bank is located.
Belgium - France - Germany - Ireland - Italy - Netherlands - Spain - Switzerland - UK
If your bank is in one of the above countries, we can credit you for your orders where the order payment was processed by AbeBooks, via weekly bank transfers. To add or update your bank details:
New Required Information:
If your bank account is not in one of the above countries listed but is still within the European Union, we can make monthly bank transfers to you at no cost. Please contact us with the following details:
Your personal information can be updated at any time. It is important to keep your personal information up-to-date so we can contact you easily. Some of the information such as terms of sale and shipping terms can also be seen by buyers and will help to promote your business. Your personal information includes:
All of your account information can be easily updated from the Members Menu:
Please note: The Book Info field and the Store Description field are no longer used
5. Once all your changes have been made, click the [Update Details] button at the bottom of the page
Depending on which fields you have updated, it may take only a few minutes to apply the changes; however, some fields can take several days.
If you enter in your county code abbreviation in the state/province field of your address, your bookstore will then be searchable by county in the [Bookstores] search facility.
For information on customising your AbeBooks Storefront, click here.
The shipping matrix contains the recommended shipping rates that a book buyer is charged on an order. The rate charged depends on the book buyer's country and the shipping speed that the book buyer selects. The recommended shipping rates can be increased or decreased. The rates are based on a 1kg or 2.2 lb parcel for the first item and 0.5kg or 1.1 lb for each additional item.
The priority and standard shipping speeds are primarily an expectation of the time it will take for an order to get to the buyer from the time you ship the parcel. Different jurisdictions use various terminologies to describe fast and slow shipping methods. We leave it open to you to select the method of shipment, as long as the order reaches the buyer within the stated time-frame for the stated shipping cost. We do notify book buyers that delays from customs processing are not included in the shipping time estimates.
Adjusting Your Shipping Matrix:
Tip: Increase your sales! If you do not include a buyer's country in your shipping matrix, the buyer is then shown your International Rate, which could be higher than what they would need to pay. Adding neighbouring countries, such as Ireland or other European countries, to your matrix will give buyers the correct shipping rate and speed and you will have an advantage over other sellers who have not added those countries to their matrix.
To add a country to your shipping matrix:
Buyers see your shipping rates and speeds in the search results and shopping basket.
To adjust the rates and speeds in the shipping matrix:
* The values entered cannot exceed the maximum defaults. Please enter only numbers, decimals or commas (for example, 1.00 or 1,00).
How to offer free shipping with your books!
Shipping rates and speeds play an important role in many buyers' purchases. In order to attract more buyers to our website, AbeBooks offers a Free Shipping Room where buyers can search the inventory of booksellers who offer this discount.
Booksellers who have set their domestic shipping rates in their shipping matrix to zero will automatically be included in the Free Shipping promotion within one week of updating their matrix.
To set your shipping rates to "0," please use the AbeBooks Shipping Matrix using the instructions below:
As soon as you update your matrix, buyers will see the new shipping rates and speeds in the shopping basket. However, the [Shipping Rates & Speeds] link in the search results may take up to 2 - 3 days to reflect the changes. When the search results update, the orange Free Shipping logo will also appear in the search results with your books.
Please Contact Us once you have changed your shipping rates so that we can add your books to any current promotions we are doing.
If you would like to offer free shipping in any country, simply adjust the first item shipping rate and the extra item rate to 0.00. Then please do Contact Us we can ensure that you are included in free shipping promotions when we advertise this to AbeBooks buyers.
If you no longer wish to participate in the free shipping promotion, we suggest that you add the shipping rates to your shipping matrix on a Friday and then Contact Us so we can ensure that you are removed from general free shipping promotions.
Requesting extra shipping charges is not permissible unless these are for tax purposes or the buyer has requested insurance or a shipping upgrade.
All credit card payments are processed by AbeBooks on your behalf. We provide fraud protection against chargebacks for credit card orders that have the payment processed by AbeBooks. Currently buyers can pay the following credit cards:
Visa - MasterCard - American Express - JCB- Carte Bleue
You can easily add additional payment options such as cheque, money order or PayPal for your buyers from the Members Menu:
Buyers see your acceptable payment methods on the Book Details page for each of your books, as well as in the shopping basket.
Please make sure to carefully check the buyer details before you ship your orders, and only ship once you have received payment.
AbeBooks provides free basic Storefronts for all member booksellers. Your Storefront is accessible through AbeBooks, and provides you with a link that you can send to buyers to direct them back to your store and your inventory. You can easily customise your Storefront to fit the needs of your business.
Storefronts Features Include:
To customise your AbeBooks Storefront:
If you would like to upload your own image to display, simply choose the [Browse] button to locate the file and then click [Upload].
Once the above success message is displayed, refresh your screen to see your image and select it.
Note: If you would like to update your contact information, this can be done through the [Your Personal Information] link on your Members Menu.
Remember that you can update your Storefront at any time to feature different catalogues. Promote your newest books, holiday books, or even your most unique ones.