AbeBooks UK Seller Help

Manage your Account

• I am unable to sign on
• How can I update my Personal Information?
• How can I change my bank account and credit card information?
• How do I set up or edit my shipping rates and speeds? 
• How can I adjust accepted payment methods?
• How can I customise my AbeBooks Storefront?

I am unable to sign on.

We are sorry that you are having difficulty signing on to your account.

AbeBooks operates several regional websites for buyer usage. However, all bookseller accounts can only be accessed via AbeBooks.com as opposed to AbeBooks.co.uk for example.

To sign on go to AbeBooks.com and click on [sign on] at the top right of the page.

Please note that because both the email address and your password field are case-sensitive; please ensure that the CAPS LOCK is not activated on your keyboard when you are attempting to sign on.

If you continue to experience difficulty please check the following:

To enable browser Cookies:

For Internet Explorer

For Mozilla Firefox

For Safari

To enable JavaScript:

For Internet Explorer

For Mozilla Firefox

For Safari

If you have a Firewall and/or Anti-Virus software installed on your PC you may need to adjust the privacy control. The option for enabling web browser privacy needs to be switched off. Should you need assistance, we have provided links below to major providers. As some providers do charge for technical assistance, please check for charges before requesting support:

Click here if you use: Microsoft - Windows XP Firewall, ZoneAlarm, Norton AntiVirus

 

If you forgot your password:

If you do not remember your password, you will need to reset it, please follow the next steps:

- Click the [Forgot Your Password] button

 

- We will then send an email to the address you provided. This email will provide a link to a secure password reset page.

- Simply click the link or copy/paste it into your browser's address bar to create a new password and log into your AbeBooks account.

If you did not receive the email, please check your Spam or Junk mail folders. Please note that the link in the email expires after 2 hours, and you will then need to click the [Forgot Your Password] button again.

 

When creating your new password, please keep the following rules in mind:

- Your password must contain at least 8 characters and include no spaces or single quotes

- Your password must include at least 1 lower case letter (a–z)

- Your password must include at least 1 upper case letter, a number, or any special character (e.g., A-Z, 1-9, !@#$%^&*~)

- Your password can not be the same as your email address

- Your password can not be the same as your previous AbeBooks password

How can I change my bank account and credit card information?

 

How can I update my bank details?

 

How do I update my credit card details?

How do I update my credit card details?

If you need to make any changes to the credit card that we use to charge fees, or if you need to provide us with an entirely new card, you can do so by using a link on the Members Menu.

To access and edit your credit card information, you will need to enter the credit card number that is currently on file. If you are unsure as to which credit card is on file, please contact us and our Finance team will remove the current credit card details. You should then be able to enter your details without further difficulty.

To View Your Credit Card Information:

• [Sign On] to your bookseller account via AbeBooks.com
• Click [My Payments] from the Members Menu
• Click [My Credit Card (for fee payments only)]

To update the Credit Card Information:

• Enter the credit card number that is currently on file
• Click the [Continue] button
• Type your credit card information in the appropriate text boxes and select the expiry date from the lists
• Select a [Payment Status] option
• Click the [Add Card] button

To Remove the Stored Credit Card Information:

• Click the [Remove This Card] button
• Verify that you would like to remove this card by clicking the [Remove This Card] button

You will then have the option to add a new card.

To Add New Credit Card Information:

• Enter your credit card number (with no spaces between the numbers) in the space provided
• Select the expiry month and year from the pull down lists
• Enter the Card holder name
• Click the [Add Card] button to save the information

Your credit card information is entered through our secure server and is encrypted for security. You must be signed on in order to use this function.

More details about payments and fees can be found here.

How can I update my bank details?

AbeBooks uses Electronic Fund Transfer (EFT) to make payments to you for your orders where the order payment was processed by AbeBooks (buyer paid via credit card), via weekly bank transfer or monthly bank transfer. The way in which we can credit you depends on the country in which your bank is located.

 

Belgium - France - Germany - Ireland - Italy - Netherlands - Spain - Switzerland - UK

If your bank is in one of the above countries, we can credit you for your orders where the order payment was processed by AbeBooks, via weekly bank transfers. To add or update your bank details:

• [Sign On] to your bookseller account via AbeBooks.com
• Click [My Payments] in the Members Menu
• Click [My Banking Information] in the Personal Information menu.
• Select a location from the Bank Country list and enter bank account details
• Click the [Add Bank Details] button

 

 

New Required Information:

• Bank ID: Please enter in the first 4 characters of the BIC code
• SWIFT: Please enter the BIC code
• IBAN: An International Bank Account Number is the international standard for identifying bank accounts across national borders. Please contact your bank if you do not know this number.

Notes:

• Payments for the current week are created every Friday and then are released to your bank the following Friday for deposit into your account.
• If a payment has already been generated but not sent, it will be sent to the banking information that was on your account when the payment was created.
• If you are expecting a payment but do not receive a payment notification or the amount is less than expected, this is more than likely due to the fact that your monthly subscription fees, commission and processing fees have been offset against your sales. You can see a full breakdown of your payments through your account.
• More details about payments and fees can be found here.  

If your bank account is not in one of the above countries listed but is still within the European Union, we can make monthly bank transfers to you at no cost. Please contact us with the following details:

• Bank name & address
• BIC / Swift Code
• IBAN (International Bank Account Number)
•  Name & address of account holder

How can I update my Personal Information?

Your personal information can be updated at any time. It is important to keep your personal information up-to-date so we can contact you easily. Some of the information such as terms of sale and shipping terms can also be seen by buyers and will help to promote your business. Your personal information includes:

• Your name and address
• Your address and telephone number
• Your email address and website URL (if you have one)
• Your county
• Your terms of sale and shipping terms

All of your account information can be easily updated from the Members Menu:

• [Sign On] to your AbeBooks.com bookseller account
• Select [My Personal Information] on the Members Menu
• Then click [Account Details]
• Scroll down the page to locate the information field you wish to update

Please note: The Book Info field and the Store Description field are no longer used

5. Once all your changes have been made, click the [Update Details] button at the bottom of the page

Depending on which fields you have updated, it may take only a few minutes to apply the changes; however, some fields can take several days.

If you enter in your county code abbreviation in the state/province field of your address, your bookstore will then be searchable by county in the [Bookstores] search facility.

For information on customising your AbeBooks Storefront, click here.

How do I set up or edit my shipping rates and speeds?

Your Shipping Matrix:

The shipping matrix contains the recommended shipping rates that a book buyer is charged on an order. The rate charged depends on the book buyer's country and the shipping speed that the book buyer selects. The recommended shipping rates can be increased or decreased. The rates are based on a 1kg or 2.2 lb parcel for the first item and 0.5kg or 1.1 lb for each additional item.

The priority and standard shipping speeds are primarily an expectation of the time it will take for an order to get to the buyer from the time you ship the parcel. Different jurisdictions use various terminologies to describe fast and slow shipping methods. We leave it open to you to select the method of shipment, as long as the order reaches the buyer within the stated time-frame for the stated shipping cost. We do notify book buyers that delays from customs processing are not included in the shipping time estimates.

While the shipping rates in your matrix can be altered for an entire country, you can still reduce shipping rates or request additional charges when you process an order.

 

 

Adjusting Your Shipping Matrix:

Tip: Increase your sales! If you do not include a buyer's country in your shipping matrix, the buyer is then shown your International Rate, which could be higher than what they would need to pay. Adding neighbouring countries, such as Ireland or other European countries, to your matrix will give buyers the correct shipping rate and speed and you will have an advantage over other sellers who have not added those countries to their matrix.

To add a country to your shipping matrix:

• [Sign On] to your AbeBooks.com bookseller account
• Under the "My Personal Information" select [My Shipping Rates]
• Select a country from the list in the top-left corner of the matrix
• Click the [Add to matrix] button

Buyers see your shipping rates and speeds in the search results and shopping basket.

To adjust the rates and speeds in the shipping matrix:

• Locate the country you would like to adjust rates or speeds for.
• Select your desired rates and speeds from the appropriate lists*
• Click the [Save Changes] button

* The values entered cannot exceed the maximum defaults. Please enter only numbers, decimals or commas (for example, 1.00 or 1,00).

How to offer free shipping with your books!  

 

Shipping rates and speeds play an important role in many buyers' purchases. In order to attract more buyers to our website, AbeBooks offers a Free Shipping Room where buyers can search the inventory of booksellers who offer this discount.

Booksellers who have set their domestic shipping rates in their shipping matrix to zero will automatically be included in the Free Shipping promotion within one week of updating their matrix.

To set your shipping rates to "0," please use the AbeBooks Shipping Matrix using the instructions below:

• [Sign On] to your AbeBooks.com bookseller account
• Under the "My Personal Information" select [My Shipping Rates]
• Locate the country you would like to adjust rates or speeds for. Select your desired rates and speeds from the appropriate lists
• Click the [Save Changes] button

As soon as you update your matrix, buyers will see the new shipping rates and speeds in the shopping basket.  However, the [Shipping Rates & Speeds] link in the search results may take up to 2 - 3 days to reflect the changes. When the search results update, the orange Free Shipping logo will also appear in the search results with your books.

Please Contact Us once you have changed your shipping rates so that we can add your books to any current promotions we are doing.

Notes:

If you would like to offer free shipping in any country, simply adjust the first item shipping rate and the extra item rate to 0.00. Then please do Contact Us we can ensure that you are included in free shipping promotions when we advertise this to AbeBooks buyers.

If you no longer wish to participate in the free shipping promotion, we suggest that you add the shipping rates to your shipping matrix on a Friday and then Contact Us so we can ensure that you are removed from general free shipping promotions.

Requesting extra shipping charges is not permissible unless these are for tax purposes or the buyer has requested insurance or a shipping upgrade.

 

How can I adjust my accepted payment methods?

All credit card payments are processed by AbeBooks on your behalf. We provide fraud protection against chargebacks for credit card orders that have the payment processed by AbeBooks. Currently buyers can pay the following credit cards:

 

Visa - MasterCard - American Express - JCB- Carte Bleue

You can easily add additional payment options such as cheque, money order or PayPal for your buyers from the Members Menu:

• [Sign On] to your AbeBooks.com bookseller account
• Select [My Personal Information] in the Members Menu
• Click [My Accepted Payment Methods]
• Select the types of payment you accept and click [Save & Continue]

 

Buyers see your acceptable payment methods on the Book Details page for each of your books, as well as in the shopping basket.

 

 

Please make sure to carefully check the buyer details before you ship your orders, and only ship once you have received payment.

How can I customise my AbeBooks Storefront?

AbeBooks provides free basic Storefronts for all member booksellers. Your Storefront is accessible through AbeBooks, and provides you with a link that you can send to buyers to direct them back to your store and your inventory. You can easily customise your Storefront to fit the needs of your business.

Storefronts Features Include:

• A few options for colour and style to distinguish your store
• Choices of images and a personal image upload facility
• The choice to display your contact information
• Promotion of your catalogues, which you can update as you desire

To customise your AbeBooks Storefront:

• [Sign On] to your AbeBooks.com bookseller account
• Select [My Personal Information] in the Members Menu
• Then click [Edit My Storefront]
• Select the contact information you would like displayed, add information about your business and select the catalogues you would like to feature:

 

• 5. Next choose your template colour style and your Storefront image.

If you would like to upload your own image to display, simply choose the [Browse] button to locate the file and then click [Upload].

 

Once the above success message is displayed, refresh your screen to see your image and select it.

 

• Finally, click the [Save & View Storefront] button to finish customising your Storefront
• Your storefront is displayed for review.  If you would like to make any changes, click on the "Edit this page" link at the top of the page to return to the Storefront wizard

Note: If you would like to update your contact information, this can be done through the [Your Personal Information] link on your Members Menu.

Remember that you can update your Storefront at any time to feature different catalogues. Promote your newest books, holiday books, or even your most unique ones.