- I cannot sign onto my account
- A buyer did not receive the book. What should I do?
- The shipping fees are not correct. How can I adjust them?
- I do not understand the statement and payment emails. Where can I get an explanation?
- My computer crashed. How can I get back my inventory?
- Common Technical Issues
- Site Performance
I cannot sign onto my account
It may well be that you also have a free buyer account with AbeBooks.co.uk. However all bookseller accounts can only be accessed via AbeBooks.com
If you have checked that you are on AbeBooks.com and that your password and email address are correct you should be able to sign in. If you are still experiencing difficulties please contact us. It is important that you can access your account to ensure that orders are processed and that your inventory is up-to-date.
A buyer did not receive the book, what should I do?
On occasion, a book that you shipped promptly may be lost in the post. In which case you can refund the buyer from your AbeBooks account (if we charged the buyer). You will then automatically be refunded the commissions and processing fees on this order.
To request a return or refund:
1. Click [sign on] and enter your Email Address and Password
2. Click [Process your Orders] from the Quick Links menu to access the Order List screen
3. Enter the Order Number and click [List Orders]
4. Click [Request a Refund]
5. Select Appropriate Reason and Comments (if the book was lost in the post select reason "item did not arrive"
6. Click [Initiate Return/Refund]
7. Click [Confirm] to confirm the return or [Edit Return/Refund] to make changes to the return
An email is sent to both you and the buyer as notification of an initiated return.
View our Quick Returns and Refunds Guide.
The shipping fees are not correct, how can I adjust them?
Updating your shipping matrix can improve your sales as buyers often compare shipping rates and speeds in the search results. Entering accurate shipping times can also reduce buyer inquiries and returns.
You can easily update your shipping matrix to reflect your shipping costs and speeds, or to use as a marketing tool by offering low rates to buyers. You can specify standard and priority shipping for all international countries.
The average shipping weight is based upon a 2.2 lb (1 kg) package for the first item and 1.1 lb (0.5 kg) for each additional item.
Adjusting Your AbeBooks Shipping Matrix:
To add a country to the shipping matrix:
1. Sign on to your bookseller account
2. Click [Adjust Shipping Rates] in your Quick links menu
3. Select a country from the list in the top-left corner of the matrix
4. Click the [Add to matrix] button
To adjust the rates and speeds in the shipping matrix:
Buyers see your shipping rates and speeds in the search results and shopping basket.
1. Locate the country you would like to adjust rates or speeds for. Select your desired rates and speeds from the appropriate lists
2. Click the [Save Changes] button
I do not understand the statement & payment emails, where can I get an explanation?
You can review your monthly commission and processing fees online by clicking the [Review Fees] link at the bottom of the email statement.
To review your AbeBooks commissions and processing fees:
1. Sign On using your email address and password
2. Click [Personal Information] in the Member's Menu
3. Click [Review Commissions and Processing Fees] in the Personal Information menu
4. Select the Month and Year from the drop-down list for Statement Date, and click [List Fees]
5. Review the information for the selected Statement Date
The fees statement displayed shows all the fees for the previous month. For example: You select June. The fees displayed are for the period May 1 - 31. At this time you cannot review commission or processing fees for the current month.
