When a buyer first places an order with a credit card, it is not immediately charged. Instead, when you update the order to “Will Ship” the charge is attempted.
If the credit card is declined the status will update to “credit card rejected” and you will not be able to access the shipping manifest. This is to prevent books from being shipped without payment. The buyer is notified by an automated email of the order cancellation and your book is restored online. The buyer is asked to check their card details and to place their order again. Most credit card rejections are due to a simple mistake when the buyer enters their credit card details. Please note that these orders will not count against your Bookseller Rating. Reasons for credit card rejections can be as follows:
• The credit card number or the expiry date the buyer provided us was incorrect
• During the transfer of funds, there was an Internet connection problem
• The buyer’s bank or credit card company was having technical issues
• The company that processes credit cards on our behalf was having technical issues
• There were insufficient funds on the buyer’s credit card
• The credit card expired
Further information on processing your orders.
