I received an error message when processing my orders:
Occasionally, you may experience an error message when you are processing your orders. If you receive a message that states we are unable to display the updated order status or a message similar to "ORDERUPDATE RECORD LOCK", please be patient. These orders require us to manually update the status on your behalf. Once we have updated the status, you will receive an automated email asking you to either reprocess the order or that you can retrieve the shipment manifest. These issues are usually resolved the same day or the next working day if you are processing orders at the weekend.
If you receive the message “A network Error Occurred” this indicates that their is a temporary issue with communications at our credit card processing bank. Usually this sort of issue is resolved within a few hours and you can attempt to process the orders again after waiting some time.
Checking for new orders in your bookseller account:
We also encourage you to sign on to your bookseller account every few days to see if you have any new orders. Keeping up this regular practice will ensure that all orders you receive are seen by you in time for processing. To check the orders in your bookseller account:
1. [Sign On] to your AbeBooks.com bookseller account
2. New orders will be displayed at the top of your Members Menu
3. To view your orders select the Quick Link [Process Your Orders] on the right
