We understand that there are certain situations beyond a bookseller's control when it comes to the successful completion of orders. For that reason, we have made exceptions when calculating Bookseller Ratings. The following chart outlines what is included in the calculation and what is not included:
* Extra charges rejected: Once the buyer has rejected the order you will have the opportunity to process the order. We understand if you wish not to ship the book with a loss of postage in which case you can reject the order. Any orders that are rejected after the buyer rejects the extra charges request will not count against your Bookseller Rating.
Note: Please do not let orders expire, even if the buyer has rejected the shipping these will count against your Bookseller Rating.
