If you have an order that you feel should not be included as part of your Bookseller Rating, you have the ability to exclude it from the calculation. Up to 3 orders within a 12 month time period may be excluded by you.
To exclude an order from your Bookseller Rating: 1. From the Members Menu, click on [Your Sales]
2. Click on the [View Your Completion Rate] link
3. Under the "Unfulfilled Items" or "Returned Items" column, click on the number 4. Locate the order you want to exclude and click the [Request Status Change] next to it 5. Complete the Status Change request by entering as many details as possible into the [Comments] box and then click [Submit]. Once you have submitted your request, the exclusion will take place automatically and you don't need to wait for a response from AbeBooks customer service
An exclusion does not change the counts against your Bookseller Rating (i.e. It will not increase the number of fulfilled orders.) rather it changes the number of orders used to calculate your Bookseller Rating. For example, if you had 100 orders with 3 unfulfilled orders and submitted an exclusion for one of the unfulfilled orders, your rating would be based on 99 orders and 2 unfulfilled.
