To cancel an order:
The cancellation procedure differs between ecommerce and bookseller direct orders:
- Ecommerce orders are those orders that the book buyer paid by credit card.
- Bookseller Direct orders are those paid by any other method that can be processed by the bookseller.
To cancel an Ecommerce order:
1. [Sign On] to your AbeBooks.com bookseller account
2. Click [Process your Orders] from the Quick Links menu
3. Enter the AbeBooks purchase order number
4. Click [List Orders]
5. Click [Request a Refund] for the book that requires a refund
6. Select the Reason for Return from the menu provided. You may also add comments for the return
7. Click [Initiate Return/Refund]
8. Using the option buttons, select whether you want to have the refund processed immediately, or to wait until you receive the book back from the buyer (If applicable)
9. Select whether return shipping will be refunded (if applicable)
Click [Confirm] or [Edit Return/Refund] to make changes to the return
To cancel a Bookseller Direct order:
1. [Sign On] to your AbeBooks.com bookseller account
2. Click [Process your Orders] from the Quick Links menu
3. Enter the AbeBooks purchase order number
4. Click the [List Orders] button
5. Click [Cancel Order] for the order you need to cancel
6. Select the appropriate reason for the cancellation
7. Enter comments for the buyer
8. Click [Cancel Order] to complete the cancellation
Cancelling the order ensures that you are refunded the AbeBooks commissions as the order was not successful.
When cancelling an order, if you are unsure what reason to select click here.
If you would like further information about refunds and returns click here.
