On occasion, a book that you shipped promptly may be lost in the post. In which case you can refund the buyer from your AbeBooks account (if we charged the buyer). You will then automatically be refunded the commissions and processing fees on this order.
To request a return or refund:
1. Click [sign on] and enter your Email Address and Password
2. Click [Process your Orders] from the Quick Links menu to access the Order List screen
3. Enter the Order Number and click [List Orders]
4. Click [Request a Refund]
5. Select Appropriate Reason and Comments (if the book was lost in the post select reason "item did not arrive"
6. Click [Initiate Return/Refund]
7. Click [Confirm] to confirm the return or [Edit Return/Refund] to make changes to the return
An email is sent to both you and the buyer as notification of an initiated return.
View our Quick Returns and Refunds Guide.
